BMW India has announced aftersales support for flood-affected customers in Mumbai. The company has prioritised ordering of spare parts for its Mumbai dealership workshops to support flood-affected vehicles and is making arrangements for parts supply over the counter.

“The torrential rainfall and flooding of low-lying areas in Mumbai are alarming. We stand with our customers in meeting any challenges they might have to face,” said Vikram Pawah, President, BMW Group India. “We have taken special steps to ensure that customers receive prompt response to their service and insurance requirements. A special task force is monitoring the situation on a real-time basis and we are closely coordinating with our dealer partners to ensure hassle-free service.”

A complimentary Road Side Assistance has been put in action to assist with towing operations. For faster insurance processing, the company and its authorised dealers have organised daily visits of surveyors.

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