The City Police Commissionerate will now be operating its own Dial 100 (emergency response call) and the calls will no longer be routed through Hyderabad Dial 100 exchange. The operation has already begun the idea is to bring down the emergency response time drastically.

Earlier, every Dial 100 call would first reach the Hyderabad exchange and from there the call would be routed to Visakhapatnam control room and then to the respective police station.

This would take a time of at least 5 minutes, now that will be reduced and the call will directly land at the Centralised Command Control Centre(CCC) at the Police Commissionerate, said DCP (Law and Order) K. Fakkeerappa. Under the smart city project there are two CCC (Command control centres) – one is located in GVMC office and the secondary one is at the Police Commissioner’s Office.

The City Police have roped in seven service providers such as BSNL, Airtel and Idea and all ‘Dial 100’ calls from any service provider will land at a common landline number. The landline is equipped to handle 60 calls at a time. The city police is also negotiating with the service providers to provide the LBS (location based service) system, so that the caller tower location can be tracked. “We have sent our representation and awaiting response,” said the DCP.

Emergency services

After having begun the Dial 100 system, the City Police are now working to integrate the system with emergency network.

As per this system, all patrol vehicles, officers and men who are GPS enabled will be integrated to this system. “The moment a call is received it will be simultaneously sent to the nearest police station, officer, beat constable or patrol vehicle, whoever is located close to the incident spot. By this we intend to minimise the response time and our target is to bring it down to a maximum of five minutes,” said Mr. Fakkeerappa.

Already, all the GPS –enabled vehicles and men are integrated to the CCC and what is now required is to integrate the existing system to the Dial 100 network through a software. “This apart, we intend to integrate other emergency services such as Fire Department and medical,” he added.

To handle the Dial 100 system, the department has eight dedicated system to run 24/7 in three shifts. In every shift there will be at least three receivers and three despatchers. The staff has been trained to handle multiple calls at a time.

While the receiver’s job is to receive the call convert it into text message, the despatcher’s job is to track the nearest response system and transmit the message and monitor the progress.

“All will be done simultaneously without losing any time. We also have the facility for voice conversation recording, and the recorder version can be transmitted to the officers and personnel concerned in the required format,” said the DCP.

The Dial 100 system is loaded with an embedded IVRS (interactive voice response system) to filter fake calls and calls made by unwanted persons such as drunkards or mischief mongers.

The IVRS is loaded in three languages – English, Hindi and Telugu.

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